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Since custom printed, personalized pencils cannot have errors, we do not discuss, give advice, take orders or accept payments over the telephone to avoid errors or miscommunications. Absolutely NO exceptions. 
Explicitly Yours
13636 Ventura Blvd. #264
Sherman Oaks, CA 91423
Contact us at:
Emergencies Only:  818-458-1489
Note: We do not negotiate pricing or provide bids.  Prices are listed on the website 24 hours a day, 7 days a week.
If you believe your order has been filled with a printing error that is due to our error, then email us and let us know 1) your name and 2) your Order Number.  We retain a printing sample from every run.  Our errors will be corrected at no additional charge to Customers.  If the submission contained a Customer generated spelling error, then a new order at full price must be placed to receive new pencils.
Explicitly Yours is a for profit, Small Order Specialist, printing pencils by the Dozen.  A dozen is twelve (12) pencils starting with one dozen pencils to 1008 pencils.